MAK-SYSTEM – enabling individuals to save lives

Internationally recognized as the gold standard for single, centralized digital solutions for the management of blood and biological products for human use.

We are a world leader in blood management systems, supplying innovative solutions to optimize the collection, storage, and distribution of blood, plasma, tissue and biologics for cell and gene therapies.

Headquartered in the UK and with a footprint in 35 countries, we have almost 40 years of experience creating and innovating technology solutions for managing blood, plasma and other products of human origin.

Our portfolio is now composed of advanced software solutions for Blood Centers, Plasma Centers, Transfusion Services, Reference Labs, Cell Therapy Labs, Cord Blood Bank and Tissue Banks.

With over 30 million blood donations per year through our systems, we believe our work can empower the quality of life and enable individuals to make blood and other donations that save lives.

Our values

We create and deliver innovative technologies that ensure the efficiency, compliance, and safety of the global supply of blood, plasma, and cellular products.

Our solutions enable individuals to donate and empower healthcare professionals to improve patient outcomes and save lives around the world.

At MAK, we...

Are Passionate about Patients and Customers

We put the patient, donor and clinicians at the heart of all we do. We design solutions to make it easier for individuals to donate and to allow clinicians to improve patient outcomes and save lives.

Act with Inclusivity and Collaboration

We value diversity. We require that all colleagues treat each other with dignity, courtesy and respect. We commit to a workplace free from discrimination, bullying, harassment, and intimidation. We understand that through difference we can all be stronger. We disagree and commit, succeeding or failing together.

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Default to Action

We have an execution mindset with a default to action. We use data to decide how and when to act but don’t become lost in the data or seek data for the sake of it. We learn by acting and have a test and learn mentality. We fail fast, taking lessons and moving on.

Have Imagination and Courage

We are brave and courageous. We envisage a better future and work for benefit of humankind. We innovate and simplify. We challenge the status quo and look for better ways.

MAK-Icon Style 1 values Constantly Learn
Constantly Learn

Everyone has potential.  We have a growth mindset and demonstrate curiosity.  We seek to learn as individuals and as an organisation.   We embrace challenge, search for solutions, value feedback and learn from failure.

Demonstrate Integrity and Compliance

We act with integrity in all that we do: in our business dealings, in how we interact with each other and in the role we can play in society. We hold ourselves to high standards, adhering to the highest standards of compliance and regulation

MAK-Icon Style 1 values Embrace Change
Embrace Change

Our world is constantly evolving. We are change oriented and resilient. We look for possibility and solutions to the challenges that we face.

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Environmental, Social and Governance –

MAK-SYSTEM is a responsible corporate citizen, recognising that as a business we play a crucial role in supporting the development of a sustainable and equitable society.

We consistently strive to build sustainable, equitable, healthy, and diverse communities through innovative digital transformation and information technology solutions that deliver improved health outcomes. We combine this with strong environmental, social and governance performance.

ESG Approach

We aim to make ESG core to how we operate and fully integrate it into our operations.



We support our customers in their digital transformation to drive sustainability.
We look to our own practices, identifying opportunities for our waste, carbon and energy footprint.



Our commitment to improving health outcomes using technology extends to improving health outcomes and technology capabilities of our employees and local communities.



Strong governance and compliance are core to who we are.
We embed governance and compliance across our operations with robust policies and procedures.

ESG graphic

Measurement and Reporting

MAK-SYSTEM manages ESG via an annual process of priority setting, measurement, benchmarking and monitoring, looking to do more and expand the scope year on year.

We do this in partnership with Anthesis (Sustainability Consultancy - Anthesis Group), a leading ESG firm that provides strategic advice and independent monitoring and benchmarking.

We have assigned responsibility for ESG to a member of our executive leadership team with a direct reporting line to the CEO.

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Scope of this Statement

MAK-SYSTEM’s first annual ESG Statement was approved and published in January 2024.
Frank Jaubert
Chief Executive Officer

Leadership Team

The MAK-SYSTEM leadership team brings global experience drawing on best practice from multiple sectors. We are purpose-led, entrepreneurial and hands-on with a proven track record in growing the business. We bring world-leading domain expertise to increase stakeholder value and deliver customer outcomes by leading a digital transformation and introducing modern engineering practices.

Frank Jaubert

Frank Jaubert

Chief Executive Officer

Romain Pollak

Chief Finance Officer
Difa Niculescu

Difa Niculescu

Chief Technology Officer
Lisa Frisch

Lisa Frisch

Chief People & Sustainability Officer
Pascal Gilbert-Jeantet

Pascal Gilbert-Jeantet

Chief Delivery Officer
Jody Jones

Jody Jones

SVP North America

Stéphane Sajot

Chief Operating Officer
Damjan Manchevski

Damjan Manchevski

Strategic Account Director & General Manager Balkans

Customer testimonials

"The Welsh Blood Service has been in partnership with MAK-SYSTEM since 2015 - we use their ePROGESA software to manage our blood supply chain activity, to ensure a safe supply of blood products into NHS Wales hospitals.

We have developed excellent working relationships with the team at 'MAK', working with them to not only implement the core ePROGESA platform, but also to to design and implement innovative new solutions to support our needs as we seek to constantly evolve and develop our business processes to support the needs of our blood donors and the patients who are recipients of their life-saving donations. The team are open to exploring new opportunities to improve the way in which we use their digital solutions. This includes advice on how to leverage maximum value from the services we use.

Their International MAK-SYSTEM User Group (IMUG), which I had the privilege of chairing from 2018 - 2023, has an incredible depth of knowledge and information and serves as a unique vehicle for learning about the ways in which other Blood Establishments from all over the world use the MAK product suite. Since we joined the group in 2015, it has helped shape some of our own service improvements and undoubtedly helped us to continually improve the services we offer to our donors, as well as improving the user experience for our staff that use MAK services daily."

David Mason-Hawes

Head of Digital Delivery | Welsh Blood Service

"Northern Ireland is leading the way in the development of a unique and very exciting blood transfusion transformation project. We are replacing a system which is over 25 years old and, for the first time ever, it will be possible to interrogate the entire blood transfusion system digitally which will provide information and insight not previously available. We are looking forward to continuing this great work with our suppliers and stakeholders to realise the regional implementation of this solution over the coming years, which will support safe, quality patient care. On completion, a fully functioning electronic ‘vein to vein’ donor management, blood production and tracking system will be in place. This will deliver benefits such as improved patient safety, enhanced processes for staff, improved donor experience, and a modernised blood supply chain for Northern Ireland."

Karin Jackson

Chief Executive and BPaT SRO (Senior Responsible Owner) Northern Ireland Blood Transfusion Service