"The Welsh Blood Service has been in partnership with MAK-SYSTEM since 2015 - we use their ePROGESA software to manage our blood supply chain activity, to ensure a safe supply of blood products into NHS Wales hospitals.
We have developed excellent working relationships with the team at 'MAK', working with them to not only implement the core ePROGESA platform, but also to to design and implement innovative new solutions to support our needs as we seek to constantly evolve and develop our business processes to support the needs of our blood donors and the patients who are recipients of their life-saving donations. The team are open to exploring new opportunities to improve the way in which we use their digital solutions. This includes advice on how to leverage maximum value from the services we use.
Their International MAK-SYSTEM User Group (IMUG), which I had the privilege of chairing from 2018 - 2023, has an incredible depth of knowledge and information and serves as a unique vehicle for learning about the ways in which other Blood Establishments from all over the world use the MAK product suite. Since we joined the group in 2015, it has helped shape some of our own service improvements and undoubtedly helped us to continually improve the services we offer to our donors, as well as improving the user experience for our staff that use MAK services daily."